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IT Administrator - 33304

  • Division: Technology
  • Level: Non-Management
  • Type: Direct Hire
  • JobID: 33304
  • City/State: Laurens, South Carolina
Job Description

Day to Day:

  • Providing support in-person and over the phone with users
  • Assessing, troubleshooting and resolving hardware, software and server issues
  • Application troubleshooting
  • Printer maintenance
  • Responsible for documenting and resolving tickets
  • Resolving server and network issues 

 

Required Skill Sets:

  • 5+ years of experience help desk/desktop experience in a Windows environment. (this is a blended role)
  • Strong experience with Windows 10
  • Active Directory experience
  • Experience with firewalls is a big plus
  • Experience supporting 3rd party applications
  • Must have great communication skills
  • Experience documenting and resolving tickets

 

Official Job Description:

 

  1. Purpose of the Job:

 

Working in an ever-changing manufacturing environment, configures and deploys Windows desktops, laptops and other computer hardware equipment according to company specifications and assists other team members as needed. 

 

 

  1. Dimensions: (These areas can change, but need to be similar within your position)

Number of employees: 285                    

$ Responsibility:                                    

Number of customers:  285                   

Number of products:                        

 

 

  1. Positions (Titles) directly reporting:  N/A

 

 

4. Principle Accountabilities (Major duties):

  • Accept helpdesk calls and tickets from users, record resolution information.
  • Performs diagnostics with user to collect information about problem to determine source of error.
  • Reviews, analyzes and repairs any problems and debugs programs and data affected.
  • Troubleshoot and resolve common Windows/PC issues and escalate unusual issues when needed.
  • Provides computer users with training and telephone support for MS Office, Internet Browsers, email and other applications.
  • Download, install, and test software / Conducts trial runs of programs and software applications to ensure they produce the desired results.
  • Provides written and oral reports as requested.
  • Participates in writing policies and procedures related to IT.
  • Continually evaluates the company’s technology programs to ensure corporate objectives are being met while also ensuring security of company.
  • Must be able to follow written instructions.
  • Learn department procedures and complete routine tasks requiring judgement.
  • Be knowledgeable of and responsible for the current Company policies and procedures as they relate to the job description.
  • Performs other duties as assigned which are in the best interests of the company.
  • Manage computer physical inventory/assets and software licensing.
  • Monitor and manage network IP addresses and VLAN usage.
  • Take regular back-ups of server files and maintain disaster recovery operations.
  • Responsible for configuring, deploying and repair of servers, computers and laptops in a Windows 7/Windows 10 environment.
  • Willingness to travel via commercial airlines, out of state overnight, at times for 1 week.

5. Qualifications

 

  • Must possess good people skills and be organized and neat in appearance and habits.
  • Good organizational skills.
  • Possess good problem solving and communication skills.
  • Possess Ability to multi-task and function in a team environment.
  • High School Diploma required.
  • IT related Associates Degree or management approved related experience.
  • Work with limited supervision.
  • Must be detailed and technologically oriented.
  • Able to efficiently manage time and projects. (task prioritization skills)
  • Able to handle stressful situations for short periods of time.
  • Able to withstand brief periods of high or low temperatures and humidity.
  • Knowledgeable of serial communication is a plus.
  • Understanding of network communications including VLAN’s.
  • Experience with Cisco/Meraki networks. Enable/Disable switch ports, change port properties.
  • Experience with Palo Alto Firewalls is a plus.
  • Fluent with objects in Active Directory and ability to write/modify GPO’s.
  • Familiar with MS Office 2007-2019.
  • Ability to efficiently patch Microsoft OS and 3rd party applications.

 

 

 

 

 

 

 

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