Division: Office Administration
JobID: 48906
A well known client is looking to bring on an EDI focused Customer Service Representative to provide first and second level technical support to a variety of customers comprising the submitter community, as well as basic internal support via analysis and research into EDI-related issues as required by business contracts.
Day to Day:
Preferred Qualifications:
Day to Day:
- Provides quality/timely internal/external customer technical support/service for variety of insurance contracts as assigned.
- Support of communication interfaces/transactions/functions as required by insurance laws (such as support of claims, remit advices, inquiry/response for claims status/eligibility, enrollment, premium payment etc.), support of all current formats/transactions required by law/lines of business.
- Responsible for the setup of all electronic transactions submission by processing enrollment applications, updating associated system files, and managing customer notification.
Preferred Qualifications:
- Associate Degree in Information Systems/Technology, Computer Science, or other job related field. or 2 years of technical operations support experience or other applicable experience.
- Required Work Experience: 2 years of applicable EDI experience.
- Good system research and analysis skills.
- Working knowledge of relevant EDI software and tools used by the company/contract.
- Good organizational, judgment, customer service, and both verbal and written communication skills.
- Good spelling, punctuation, and grammar skills.
- Basic math and computer skills.
- Ability to handle confidential or sensitive information with discretion
