JobID: 47929
 

We are seeking a Customer Support Specialist to join a growing team at our client, a telecommunications company in Charlotte, NC. This position is full time and onsite.  

Responsibilities: 

  • Ensure accurate and timely customer invoicing for both projects and services, making necessary corrections or credits as needed 

  • Collaborate with Project Managers to facilitate billings and ensure proper project setup in the ERP system 

  • Conduct weekly reviews of Work in Progress (WIP) with the General Manager to monitor project status and financial performance 

  • Coordinate with the Accounts Receivable (AR) team for regular review of aged receivables and follow-up on outstanding invoices with customers 

  • Serve as a liaison between Sales and Operations, ensuring seamless communication and coordination to facilitate procurement, invoicing, and product fulfillment processes 

 

Qualifications:  

  • High School Diploma or equivalent required  

  • Demonstrate exceptional customer service abilities, 

  • Previous experience in order management is highly desirable 

  • Prior experience in accounts receivable processes is advantageous 

  • Excellent written and oral communication skills are essential 

  • Familiarity with an Enterprise Resource Planning (ERP) system is beneficial 

 

Compensation and Benefits:  

  • $19-21/hour 

  • 401(k) 

  • Dental insurance 

  • Health insurance 

  • Vision insurance 

  • Paid time off and holidays 

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