Division: Technology
Region: Greenville
JobID: 41080
 

Day to Day:

  • Serve as hardware and software support for an enterprise organization
  • Work directly with internal IT stakeholders, migration vendors, and end users (executive level down)
  • Focus on both support and training
  • Cover technologies across the digital spectrum
  • Monitor ticketing system and KPIs
  • Assist with IT inventories
  • Work directly with IT vendors as needed

 

Required Skill Sets:

  • Deep Microsoft background. This should include Windows 7 and 10, Office 365 / O365
  • Basic Windows Server administration skills (think Exchange and Active Directory)
  • Strong end user support skills related to O365…
    • Cloud vs. desktop versions (differences)
    • Word, Excel, PowerPoint, OneNote, Outlook, SharePoint, Skype
    • Any skills related to Planner, Teams, Yammer
  • Experience training end users and with documentation
  • Ownership of IT-related end user projects
  • Should have experience supporting both Macs and PCs
  • Must have experience supporting iOS and Android devices
  • Experience supporting remote employees
  • Bachelor’s degree preferred
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