Day to Day:
- Responsible for installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Troubleshoots systems and network problems, diagnosing and solving hardware or software faults
- Monitors and maintains computer systems and networks
- Assist staff and clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Documents and tracks all issues thoroughly in the ticketing system to make certain that all problems are addressed within appropriate timeframes
- Repairs and replaces equipment as necessary
- Responsible for monitoring networks and user access
- Provides appropriate levels of security clearance
- Analyzes and initiate’s new processes and systems that produce improved results and lower cost
- Supports the rollout of new applications
- Responds to security breaches and ensures employee compliance with security measures
- Provides backup support for other IT personnel in the daily operations of the IT Department
Required Skill Set:
- 2 to 3 years of hands on IT Support experience
- Knowledge of Windows, Linux, and Mac OS
- Experience with remote desktop applications and a ticketing system ( they use Zendesk)
- Someone that has good documentation and very customer driven
