Division: Technology
Region: Greenville
JobID: 42183
 

Day to Day:

  • Responsible for installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Troubleshoots systems and network problems, diagnosing and solving hardware or software faults
  • Monitors and maintains computer systems and networks
  • Assist staff and clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Documents and tracks all issues thoroughly in the ticketing system to make certain that all problems are addressed within appropriate timeframes
  • Repairs and replaces equipment as necessary
  • Responsible for monitoring networks and user access
  • Provides appropriate levels of security clearance
  • Analyzes and initiate’s new processes and systems that produce improved results and lower cost
  • Supports the rollout of new applications
  • Responds to security breaches and ensures employee compliance with security measures
  • Provides backup support for other IT personnel in the daily operations of the IT Department

 

Required Skill Set:

  • 2 to 3 years of hands on IT Support experience
  • Knowledge of Windows, Linux, and Mac OS
  • Experience with remote desktop applications and a ticketing system ( they use Zendesk)
  • Someone that has good documentation and very customer driven
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