Job ID: 50155
Location: Charlotte, North Carolina
Employment Type: Direct Hire
Last Updated: 2 days ago
Responsibilities:
- Reviewing open accounts for collection efforts.
- Making outbound collection calls in a professional manner while keeping and improving customer relations.
- Resolves client-billing problems and accounts receivable delinquency, applying good customer service in a timely manner.
- Collect customer payments in accordance with payment due dates.
- Identify issues attributing to account delinquency and discuss them with management.
- Review and monitor assigned accounts and all applicable collection reports.
- Provide timely follow-up on payment arrangements.
- Mail correspondence to customers to encourage payment of delinquent accounts.
- 1 – 3 years of business to business collections experience preferred, 1+ years of customer service experience
- Problem solving and analytical skills required.
- Ability to organize, prioritize and multi-task in a fast-paced environment.
- Detail oriented with focus on accuracy.
- Creative and capable of identifying and completing critical tasks independently and with a sense of urgency.
- Proficient in Microsoft Office with intermediate to advanced Excel skills.
- $55,000 – $65,000/yr
- Annual Bonus opportunities
- Medical, Dental, Vison
- ST and LT Disability
- Company Paid Life Insurance
- 401(k) with match
