Job ID: 50027
Location: West Columbia, South Carolina
Employment Type: Direct Hire
Last Updated: 6 days ago
Apply
Back to Search

Apply Now

Fill out the form below to submit your information for this opportunity. Please upload your resume as a doc, pdf, rtf or txt file. Your information will be processed as soon as possible.

(Word, PDF, RTF, TXT)
Apply
* Required field.
Our client is looking to add an experienced Customer Service Representative to their team. The Customer Service Representative plays a critical role in ensuring seamless communication, order management, and customer satisfaction across our product lines. This is a fast-paced, high-touch role for someone who takes pride in solving problems, staying organized, and making customers feel heard and supported.

You will serve as the day-to-day point of contact for customer inquiries, working closely with our Sales, Production, and Logistics teams to manage orders, address concerns, and ensure smooth delivery from quote to fulfillment.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, or portal
  • Enter and manage sales orders, ensuring accuracy in product, pricing, quantity, and shipping details
  • Provide real-time updates on order status, lead times, and delivery timelines
  • Collaborate with Production and Logistics to resolve fulfillment or inventory issues
  • Manage customer records and communications in ERP and CRM systems
  • Assist with invoice questions, documentation requests, and credit/rebill processes
  • Support Sales Team with quotes, confirmations, and follow-up
  • Coordinate customer onboarding and set-up for new accounts
  • Escalate urgent issues and follow through to resolution
Qualifications
  • 2+ years of customer service or order management experience, preferably in manufacturing, healthcare, or distribution
  • Strong written and verbal communication skills
  • Detail-oriented with excellent organizational and multitasking ability
  •  Proficiency in Microsoft Office Suite and experience with ERP/CRM systems (e.g., NetSuite (preferred), SAP, Salesforce)
  • Comfortable working in a fast-paced environment with shifting priorities
  • Passion for quality, responsiveness, and American-made manufacturing
Apply
View All Jobs

Similar Jobs

Admin Assistant – Temp
Greenville, South Carolina
Our client, a respected local church in downtown Greenville, is seeking a warm, detail-oriented, and organized full-time Administrative Assistant to join their team. This position plays a key role in supporting the clergy, managing office operations, and assisting with bookkeeping tasks. The ideal...

Front Desk Associate
Greenville, South Carolina
OVERVIEW A highly regarded dental office near downtown is currently seeking a Front Office Receptionist to join their team. The ideal candidate should possess a passion for working with the public, ensuring exceptional patient care, and creating a welcoming in-office experience. DUTIES Greet and...

Accounts Receivable / Collections Administrator
Columbia, South Carolina
We are seeking an experienced Accounts Receivable/Collections Specialist for a property management firm in Columbia, SC. This is a full time, permanent position. The ideal candidate will have previous experience in accounts receivable and collections and possess strong communication skills....

Litigation Paralegal
Greenville, South Carolina
Law firm with a broad spectrum of transactional and litigation practice areas for large corporations, small businesses, and governmental entities is seeking a Litigation Paralegal to join their team. Responsibilities and Duties: The Paralegal must know of and be able to perform tasks to include...

Grants Specialist
West Columbia, South Carolina
A well-known client in West Columbia is looking for a Grant Specialist with excellent customer service skills, proficient with mathematical and financial concepts, and project/case management experience. The ideal candidate would have experience interpreting regulations and laws, working with...