Job ID: 51456
Location: Dillon, South Carolina
Employment Type: Contract
Last Updated: 1 days ago
The goal of a Field User Support Specialist is to provide timely technical assistance to computer users. The specialist is a patient listener and clear communicator who can convey assurance to a client in a difficult situation.
The specialist holds an essential role in sustaining our company’s high standards and excellent reputation by providing our clients with a phenomenal support experience.
The Field User Support Specialist serves our clients as the initial point of contact, using active listening and asking targeted questions to effectively understand their needs and ensure the support team has the relevant information to take action and resolve the issue.
What You’ll Own
- Resolve technical issues for users via telephone, electronically, or in-person.
- Pre-process service requests as they arrive via phone, manual entry, or direct client input.
- Enter all work items as service requests in the ticketing system.
- Answer user questions regarding computer hardware and software, printing, scanning, email, operating systems, and connectivity.
- Use the ticketing system to record all technical issues, remedial actions, installation activities, and solutions.
- Follow documented procedures in the technical knowledge base.
- Perform remote troubleshooting through pertinent questions and diagnostic technique
- $21/hour
- FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met
