Job ID: 51486
Location: Chester, South Carolina
Employment Type: Direct Hire
Last Updated: 2 days ago
Our client in the telecommunications industry is looking to hire a Corporate Trainer to equip inside sales, dispatch, and field technician teams with the skills needed to deliver exceptional customer service experiences. This role designs and leads engaging, primarily in-person training focused on customer service, sales techniques, and system operations. The trainer develops clear process documentation and training resources, serves as a Subject Matter Expert (SME) in sales methods and system workflows, and helps drive a culture of continuous learning and operational excellence.
This person must reside in GA or SC as they will be traveling throughout GA and SC to lead in-person trainings and work remotely otherwise.
Responsibilities:
- Deliver, update, and evaluate training for new hires and existing frontline employees.
- Create and maintain procedures, system guides, and process documentation.
- Support new-hire onboarding in collaboration with cross-department partners.
- Teach effective sales strategies, customer engagement skills, and upselling techniques.
- Provide coaching on product knowledge and competitive positioning.
- Use performance data to identify skill gaps and tailor training accordingly.
- Build and maintain digital resources and online system documentation.
- Work with IT and corporate teams to test and refine training content.
- Participate in process improvement initiatives and coordinate with service-impacting departments.
- Measure training effectiveness through feedback and performance results.
- Consult with leaders to identify training needs and propose solutions.
- Recommend process improvements that enhance efficiency and customer satisfaction.
Qualifications:
- Ability to travel 50%–75% for in-person training.
- Bachelor’s degree in business, education, communications, or related field.
- Prior in-person and remote teaching/training experience.
- Experience in corporate training, preferably in sales or systems-focused roles.
- Experience creating training materials, documentation, and online support resources.
- Background in inbound/outbound or face-to-face sales.
- Experience with Microsoft SharePoint and the broader Microsoft product suite.
- Experience with online learning platforms and digital content creation.
- Strong customer service orientation and ability to manage challenging interactions.
- Effective collaboration and teamwork.
- Excellent written and verbal communication.
- Strategic and change-management mindset.
- High attention to detail and commitment to quality.
Compensation & Benefits:
- $45,000-75,000/year
- Health, dental, and vision benefits
- Hybrid work schedule
- Gas reimbursement
