Job ID: 51756
Location: West Columbia, South Carolina
Employment Type: Direct Hire
Last Updated: 2 days ago
Top Qualifications:
- Bilingual proficiency in English and Spanish (must be able to communicate effectively in both languages)
- Strong customer service personality with a service-minded, empathetic approach
- Banking or financial services experience (preferred but not mandatory)
- Excellent written and verbal communication skills
- Humble, down-to-earth attitude; and collaborative
- Ability to provide innovative solutions and support to customers
- Adaptability to a growing support environment as our Spanish-speaking clientele increases
- Assist customers with account inquiries, transaction support, and financial distributions via phone, email, or chat
- Maintain a professional, compassionate, and positive attitude while resolving customer issues efficiently
- Collaborate with team members to improve service delivery and customer satisfaction
- Document customer interactions accurately and follow up on outstanding issues
- Continuously develop product knowledge and communication skills to provide the best support possible
- 40-55k
- Comprehensive benefits package including health, dental, and vision coverage
- Supportive team environment with mentorship and ongoing training
- Chance to be part of a dynamic, growing organization committed to your success
