Job ID: 51835
Location: Plymouth, Michigan
Employment Type: Contract to Hire
Last Updated: 2 days ago
Our client in Plymouth, MI is hiring a Customer Service Specialist to join their growing team.
This position is onsite, temp-to-perm, and has pay from $20-$22hr.
Responsibilities:
- Serving as the primary front-office contact by greeting visitors, handling incoming calls, and supporting overall customer service needs.
- Supporting daily billing operations by preparing customer invoices, processing recurring billing cycles, and ensuring documents are delivered through the appropriate channels.
- Assisting with accounts receivable by posting payments, monitoring outstanding balances, and helping coordinate collection efforts and reporting.
- Managing invoice activity for customer portals, including timely uploads, status checks, and escalation of issues when needed.
- Maintaining accurate documentation and system updates related to customer accounts, billing activity, and collection notes.
- Coordinating with internal teams to support operational tasks and ensure efficient workflow throughout the office.
- Contributing to a positive and productive work environment.
- Performing other duties as assigned to support team success.
Requirements:
- Experience in administrative support, customer service, billing, or accounts receivable–related functions.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced office environment.
- Proficiency in Microsoft Office applications and comfort working within business systems and customer portals.
- Clear, professional communication skills for interacting with customers, vendors, and internal teams.
- A high level of accuracy, attention to detail, and commitment to maintaining thorough documentation.
- Dependability, integrity, and the ability to work independently while supporting team objectives.
- A positive, collaborative attitude and willingness to assist with a variety of operational needs.
Compensation & Benefits:
- Schedule: Mon – Fri 7:30 am to 4 pm
- Temp-to-perm
- Pay: $20-$22hr
- FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met
