Customer Support Specialist

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Job ID: 51989
Location: Columbia, South Carolina
Employment Type: Contract to Hire
Last Updated: 0 days ago
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A well-known client in Downtown Columbia is looking to add several Customer Support Specialists to their IT Team.

Responsibilities:
  • Troubleshoots common issues for users via phone, email, or in-person.
  • Creates tickets for technicians on issues that need to be escalated
  • Creates and closes tickets for issues already resolved
  • Acts as an assistant to team leaders and supervisors on assigned projects and tasks
  • Images computers at least 1 day a week
  • Communicates with team members and supervisor daily
  • Assists other IT services personnel with various technical issues
  • Create Reports
  • Manage setup, transfers and removal of equipment
  • Signs out and returns equipment to inventory area as needed
  • Updates inventory database each time equipment is added, relocated or removed
Compensation & Benefits:
$17hr
FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met.
Long-term opportunity with potential to go permanent with client
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