Job ID: 52582
Location: Greenville, South Carolina
Employment Type: Contract
Last Updated: 2 days ago
Location: Greenville, SC 29607
Pay: $20/hour (approx. $41,600 annually upon conversion)
Schedule: Monday–Friday, 9:30 AM – 6:00 PM
Job Type: Contract (6+ months, potential for extension or permanent hire)
Position Overview
We are seeking a Customer Care Representative to join a growing team in Greenville, SC. This is a primarily phone-based role focused on delivering exceptional customer service by handling inquiries, resolving issues, and supporting order-related needs.
The ideal candidate is a strong communicator with a customer-first mindset, capable of multitasking in a fast-paced environment. This role requires empathy, attention to detail, and the ability to collaborate cross-functionally to ensure customer satisfaction and retention.
Schedule & Work Environment
- Core Schedule: Monday–Friday, 9:30 AM – 6:00 PM (1-hour lunch)
- Training Schedule:
- Week 1: Onsite (Monday–Friday, 8:00 AM – 4:30 PM)
- Week 2: Onsite Monday–Thursday, Friday remote (8:00 AM – 4:30 PM)
- Hybrid Schedule (Beginning Week 3):
- Onsite: Tuesday & Wednesday
- Remote: Monday, Thursday, Friday
Key Responsibilities
- Handle high-volume inbound customer calls and emails with professionalism and efficiency
- Respond to customer inquiries, concerns, and complaints in a timely manner
- Provide accurate information regarding orders, inventory status, and company policies
- Research and resolve customer issues to ensure satisfaction and retention
- Enter and manage basic customer orders as needed
- Track responsiveness and follow up on shipped orders
- Identify product substitutions when items are unavailable
- Collaborate with internal teams to resolve customer needs
- Develop a strong understanding of products and applications
Qualifications & Skills
- 2+ years of customer service or related experience required
- Strong phone presence and excellent verbal and written communication skills
- Ability to manage time effectively and work in a fast-paced environment
- Customer-focused mindset with strong problem-solving skills
- Team player with a positive attitude and openness to feedback
- Proficiency in Microsoft Office (Excel and Word preferred)
- Experience with CRM systems (e.g., SAP or Salesforce) is a plus
Interview Process
- Initial virtual interview via Microsoft Teams
- Final interview (virtual or onsite) with leadership
Additional Information
- Opportunity available due to company growth
- Candidates with experience in high-volume call centers strongly encouraged to apply
- FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met
