Job ID: 50088
Location: Spartanburg, South Carolina
Employment Type: Direct Hire
Last Updated: 0 days ago
Good Excel skills are needed for this role. Looking for someone that is comfortable navigating formulas and pivot tables.
Responsibilities:
- Investigate and resolve customer chargebacks, deductions, and payment discrepancies in a timely and accurate manner.
- Analyze data from internal systems and Excel to support reporting, issue resolution, and ongoing process improvements.
- Monitor and manage aging reports, invoices, and debit memos to reduce outstanding balances and maintain healthy accounts receivable.
- Collaborate with internal departments and external partners to resolve payment issues and ensure alignment on customer account activity.
- Conduct proactive collection efforts through written and verbal communication with customers, addressing overdue balances and identifying root causes of delays.
- Escalate unresolved issues to management, participate in cross-functional discussions, and support continuous improvement in compliance and collections processes.
Qualifications:
- Associate’s degree or equivalent experience, with 1-2 years in a related finance, accounting, or administrative role.
- Proficient in Microsoft Office, especially Excel; able to extract, analyze, and report data effectively.
- Strong written and verbal communication skills
- Highly organized and analytical mindset
- Self-motivated and adaptable, capable of multitasking, prioritizing responsibilities, and working independently in a fast-paced environment.
- Comfortable learning complex processes and systems (e.g., ordering, shipping, invoicing) and maintaining confidentiality when needed.
Compensation & Benefits:
- $20-21/hour
- Direct Hire, permanent role
