Administrative and Financial Services Supervisor

The Town of Pendleton is seeking an organized, people-focused, and motivated Administrative & Financial Services Supervisor to help lead our front-line administrative and customer service operations. This is an exciting opportunity for someone who enjoys improving processes, supporting a team, and making a positive impact on the community every day.

In this role, you’ll serve as a key member of the Administration Department—helping ensure smooth operations, accurate billing, excellent customer service, and efficient internal coordination. If you thrive in a fast-paced government environment, enjoy problem?solving, and are ready to be a go?to resource for staff and residents, we’d love to meet you!

PRIMARY RESPONSIBILITIES

• Supervises Customer Service Representatives, scheduling, assigning tasks, monitoring performance, and providing training and feedback.
• Assists with oversight of billing operations, including reviewing billing reports, monitoring account accuracy, and supporting staff in resolving discrepancies.
• Reviews and monitors meter data, billing entries, and customer account updates prepared by Customer Service Representatives.
• Ensures timely preparation and distribution of utility bills, coordinating with staff to meet billing deadlines.
• Assists with processing invoices, receipts, purchase orders, and financial documentation.
• Assists with business license tracking and entry of Hospitality Tax remittances. Monitors that businesses submit Business License Tax and Hospitality Tax in a timely manner.
• Supports reconciliation of utility billing activity with financial records.
• Supports payroll processing activities, including collecting time and verifying documentation.
• Provides customer service at the front and oversees staff handling customer concerns, payment schedules, and billing questions.
• Supports collection processes by monitoring delinquent account reports and ensuring staff follow established procedures.
• Assists in maintaining departmental records, databases, and document management systems.
• Assists in preparing materials for audits, meetings, and departmental projects.
• Provides administrative and clerical support, including filing, correspondence, scheduling, and data entry.
• Supports recruitment processes by scheduling interviews, preparing onboarding packets, and coordinating communication.
• Assists with the training of newly hired administrative support staff.
• Provides backup coverage for other administrative roles as needed.

Education & Experience

• Bachelor’s degree in Business, Accounting, or a related field preferred.
• Three (3) years of administrative or clerical experience, including one (1) year in customer service or billing.
• Two (2) years of supervisory or managerial experience in municipal, county, or state government, including one (1) year of customer service or billing experience preferred.
• Any equivalent combination of education and experience.

Skills & Competencies

• Working knowledge of computers and electronic data processing, modern office practices and procedures, and governmental accounting principles and practices.
• Working knowledge of utility or service billing processes.
• Must be fluent in Microsoft Office (Word, Excel, Outlook) and Microsoft Teams
• Skills in the operation of listed tools and equipment.
• Ability to learn and operate the Town’s software systems is required
• Ability to organize tasks, meet deadlines, and maintain accuracy.
• Ability to guide, direct, and motivate and evaluate employees; organize and supervise the activities of the administration department; communicate effectively, verbally and in writing; establish and maintain effective working relationships with employees, other departments, and the public.