Customer Service Agent

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Job ID: 52254
Location: LaBelle, Florida
Employment Type: Direct Hire
Last Updated: 0 days ago
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A client in Florida, is seeking to hire a Customer Service Agent with personal/commercial lines experience to join their LaBelle office. This person will service and support our existing client base while identifying opportunities for account rounding and cross-selling. This role plays a key part in delivering exceptional customer service, maintaining accurate policy records, and supporting a collaborative team environment. This candidate must have an active Florida Property & Casualty License (220 or 440 required). This is a direct hire and fully in office opportunity. 

Responsibilities: 
  • Service all aspects of existing personal lines policies, including policy changes, endorsements, and coverage adjustments
  • Educate clients on their policies and answer coverage-related questions clearly and confidently
  • Resolve client issues promptly and escalate when appropriate
  • Rewrite policies due to non-renewals or cancellations as needed
  • Handle underwriting requests for established accounts
  • Cross-sell additional lines of business to existing clients (e.g., auto, home, boat)
  • Assist walk-in clients and support in-office service needs
Qualifications: 
  • Active Florida Property & Casualty license (220 or 440 required)
  • 3 yrs+ of experience quoting, writing, and servicing personal lines policies (home, auto, and boat)
  • Experience working with Applied EPIC agency management system
Benefits & Compensation: 
  • $54K- $55k + commission
  • PTO, 401k and Health Insurance 
  • Pension offered 
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