Customer Service/Claim Processor

A well-established client in Downtown Columbia is hiring a Customer Service/Claims Processor to join their team. This is a full-time, long term contract opportunity, with hourly pay up to $23/hour. The ideal candidate will have attention to detail and previous experience with claims, insurance, etc.

Responsibilities:

• Assists customers by phone, in person and virtually with information about the department
• Performs searches for individuals and businesses and provides assistance regarding the claim process, including explaining documentation requirements.
• Reviews and approves claims for payment within department guidelines up to $10,000.
• Performs in-depth research to ensure payment is made to the rightful property owner.
• Reviews and confirms validity of documents submitted by claimants by reaching out to business partners and governmental entities as needed to ensure appropriate payment of funds.
• Opens and preps daily incoming mail, accurately scans claim documentation into the system, and appropriately routes other mail to others as appropriate.
• Participates in outreach opportunities and other projects to locate individuals with unclaimed property.
• Serves as a backup for other team members as needed to ensure continuity of service to constituents.

Requirements:

• Bachelor’s degree and at least three years of relevant experience in public administration, claims examination, financial services or a related field.

Benefits:

• Long-term contract with no end date
• Hourly pay up to $23hr
• Basic healthcare insurance while on contract
• Mon – Fri schedule 8:30 am to 5:00 pm