Customer Service Representative

A manufacturing company in Anderson is hiring a Customer Service Representative with previous customer service or order entry experience for a manufacturing company.

This is a direct-hire position with benefits. Fully on-site with standard office hours.

Responsibilities:

• Interface directly with customers, vendors, and outside sales, to process orders and create quotes
• Answer phones and address customers and vendor needs
• Successfully build consultative relationships, understand needs, and promptly convert opportunities into sales
• Processes quotes to customers and coverts quotes to sales orders
• Works with vendors to make sure all quotes and ordered are provided in a timely fashion
• Call and emails clients to enhance and build customer rapport
• Operate the CRM (customer relationship management) systems
• Verify customer information and update transactional information on an ongoing basis

Qualifications:

• Experience in Customer Service for a manufacturing company
• High school diploma (college degree preferred)
• 3-5 years relevant work experience (customer service or sales)
• Strong knowledge of Microsoft Office (with focus in Word, Excel, Outlook, PowerPoint)
• Experienced with QuickBooks preferred
• Excellent communication skills, both written and oral
• Candidate must be detail oriented, organized, and able to multi-task
• Must be self-motivated, but willing to work cohesively within a team environment
• Must be dependable and punctual
• CRM knowledge and understanding

Compensation and Benefits:

• 7 Paid Holidays
• Medical, Dental, and Vision Insurance Benefits
• 401k Plan
• 2 weeks of Paid Vacation
• Paid Sick Days
• $50-55k depending on background and experience

Schedule: Monday – Friday 8am to 5pm