Customer Service Representative

Our client is seeking a detail?oriented and customer?focused individual to join their team as a Customer Service Representative. This role is responsible for managing a high volume of referrals, conducting applicant screenings, and providing excellent customer service to applicants and partner organizations.

Key Responsibilities

• Manage and process a large volume of incoming referrals.
• Conduct applicant screenings following a pre?written script once Medicaid applications are submitted.
• Accurately record applicant responses and information in internal systems.
• Verify applicant and referral information for completeness and accuracy.
• Provide exceptional customer service through professional, timely, and efficient communication.
• Learn and utilize internal systems for referral tracking and documentation.
• Assist with additional administrative and program support duties as needed.

Qualifications

• Strong phone and communication skills required.
• Previous call center or customer service experience preferred.
• Basic computer proficiency and the ability to navigate multiple systems simultaneously.
• Excellent attention to detail and strong organizational skills.
• Ability to work efficiently in a fast?paced environment while managing multiple priorities.