Job ID: 50992
Location: Greenville , South Carolina
Employment Type: Direct Hire
Last Updated: 4 days ago
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Summary:

Our client is seeking a skilled Customer Success / Help Desk Support Specialist to join their growing team. This role will serve as the primary point of contact for post-onboarding communication. Provide day-to-day assistance, troubleshoot issues, and ensure client satisfaction by resolving concerns through Intercom text and phone communication.

Key Responsibilities:

  • Respond to client inquiries through Intercom (text and phone)
  • Triage, resolve, or escalate technical issues as appropriate
  • Educate clients on system features and best practices
  • Ensure timely ticket resolution and adherence to SLAs
  • Log and track issues in internal systems and follow up proactively
  • Maintain comprehensive records and communication logs

Requirements:

  • 1+ year in SaaS customer support or related field
  • Strong communication skills and empathetic client-facing demeanor
  • Proficiency in Intercom, Slack, and Google Workspace
  • Strong troubleshooting and analytical skills
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