Job ID: 50062
Location: Greenville, SC
Employment Type: Direct Hire
Last Updated: 0 days ago
In this role, you will be the primary point of contact for customers across phone, email, and chat, ensuring inquiries and concerns are addressed with speed and accuracy. Familiarity with platforms like Salesforce and NetSuite will be instrumental as you manage support cases, handle returns, and ensure order accuracy.
Responsibilities:
- Respond to questions and concerns across multiple communication channels, offering product expertise on items.
- Guide customers through product selection and order placement, ensuring proper fulfillment and payment processing.
- Support warranty processes and manage returns, replacements, and exchanges for faulty or unwanted products.
- Resolve complaints and technical problems promptly while maintaining a courteous, solutions-focused approach.
- Conduct follow-ups to confirm customer satisfaction and gather insights that can improve service delivery.
- Share recurring customer feedback with internal teams to inform updates and service enhancements.
- Coordinate with sales, technical support, and logistics teams to resolve customer challenges.
- Prior experience in customer support, preferably within a product or technically oriented industry, ideally manufacturing or industrial industry.
- Strong verbal and written communication abilities.
- Capable of multitasking and prioritizing tasks in a dynamic work environment.
- Experience with Salesforce, NetSuite, or equivalent CRM and ERP tools is beneficial.
- A proactive problem-solver with a strong focus on customer satisfaction.
- Comfortable working independently and collaboratively within a team setting.
Compensation & Benefits:
- $50,000-65,000 depending on experience and degree
- Health, dental, and vision benefits
- PTO
- 401k
