Job ID: 52302
Location: Summerville, South Carolina
Employment Type: Contract to Hire
Last Updated: 6 days ago
Required Qualifications & Experience
-
High School Diploma or GED required
- Minimum of 1 year of experience in a deposit operations role
- Hands-on experience with Fiserv Premier systems strongly preferred
- Strong attention to detail with the ability to follow established procedures
- Excellent communication skills and professional customer service abilities
Key Metrics for Success
- Demonstrated critical thinking and effective time management in a fast-paced setting
- High level of integrity and discretion when handling confidential financial information
- Ability to independently follow procedures, identify fraud indicators, and take preventative action
- Strong interpersonal skills with a team-oriented mindset
- Flexibility to support multiple functions across the department
Key Responsibilities
Check & Transaction Review
- Review mobile deposits, remote deposits, and check transactions for accuracy, proper endorsement, and potential fraud.
- Input and verify incoming and outgoing wire transfers in compliance with bank procedures and security standards.
- Provide support for debit card servicing, maintenance, dispute review, and resolution of card-related issues.
- Assist customers and internal staff with online banking login issues, system errors, or functionality concerns; escalate technical issues when needed.
- Review and reconcile daily reports to identify discrepancies, documentation errors, and suspicious activity.
- Respond to inquiries via phone and email, research issues, resolve problems, and collaborate with internal departments to ensure timely follow-up.
Schedule: Monday – Friday, 8:30 AM – 5:00 PM
Pay: $24/hr
Benefits: FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met.
