Network Operations Supervisor
Overview
We are seeking a Network Operations Supervisor to lead a team responsible for monitoring and maintaining enterprise network infrastructure. This role blends technical expertise with leadership, ensuring uptime, incident resolution, and continuous service improvement.
Key Responsibilities
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Supervise and mentor a team of network specialists and analysts across multiple shifts.
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Monitor enterprise network performance, availability, and health.
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Lead incident response and escalations to ensure timely resolution.
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Coordinate restoration efforts during outages and critical events.
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Collaborate with engineering and operations teams on service improvements.
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Ensure compliance with SLAs and operational best practices.
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Drive documentation, process consistency, and knowledge sharing.
Qualifications
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Leadership experience in network operations or a related environment.
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Strong technical background in network monitoring and troubleshooting.
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Effective communicator with proven decision-making skills under pressure.
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Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
Job ID 50638
