Job ID: 52281
Location: Lexington, South Carolina
Employment Type: Direct Hire
Last Updated: 3 days ago
Key Responsibilities
- Handle inbound calls, emails, and online inquiries from prospective clients.
- Conduct thorough intake interviews to obtain essential case details.
- Assess case eligibility based on firm guidelines and practice area criteria.
- Enter and maintain accurate information in the case management system.
- Create file and assign to an attorney/paralegal.
- Follow up with potential clients to gather missing information or provide updates.
- Maintain confidentiality and adhere to all legal and firm-specific protocols.
- Collaborate with attorneys, paralegals, and administrative staff to ensure a seamless client intake experience.
Qualifications
- Previous experience in a legal, medical, call center, or customer service role preferred.
- Excellent verbal and written communication skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Comfortable handling high call volume with professionalism and empathy.
- Ability to maintain confidentiality and manage sensitive information.
- Proficiency with case management systems or CRM software (preferred, not required).
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
Key Competencies
- Empathy and active listening
- Professional communication
- Problem-solving
- Time management
- Data accuracy and organization
- Ability to work independently and as part of a team
Benefits
- Competitive pay
- Health, dental, and vision insurance
- Paid time off and holidays
- Supportive and team-oriented work environment
