Our client is seeking a driven and personable Member Services Representative (MSR) to join their growing team. This role is perfect for someone who enjoys building relationships, providing exceptional service, and operating in a fast-paced, team-oriented environment. You will be the first point of contact for members—supporting their needs, offering solutions, and creating meaningful financial experiences.
The ideal candidate has recent cash-handling and customer service experience, preferably as a teller or MSR, and is eager to grow with an organization that offers strong training, coaching, and long-term advancement.
Key Responsibilities
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Serve as the primary point of contact for members by providing exceptional in-branch service.
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Handle daily cash transactions accurately and efficiently.
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Build rapport with members, ask open-ended questions, and uncover additional needs.
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Support both service and sales by recommending products or solutions that align with member goals.
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Collaborate with team members to ensure positive branch performance and member satisfaction.
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Float between the Rosewood and Pulaski Street locations as scheduled (training will begin at Pulaski).
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Maintain professionalism, accuracy, and compliance with all financial procedures.
Requirements:
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Recent cash-handling experience
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Customer service experience
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Teller, banking, retail, hospitality, or front-facing sales background
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Stable job history demonstrating reliability and commitment
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Ability to pass a credit check
Nice to Have:
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Previous MSR or teller experience
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Associate or bachelor’s degree (not required)
Compensation & Incentives
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$40,000–$42,000 annual salary
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Opportunity for advancement into the FSR role, including cross-training in lending and increased earning potential
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Medical, Dental, Vision, 401k, and vacation time offered
