Position Overview:
Responsible for monitoring and supporting a multi-platform telecommunications network that includes SONET, DWDM, IP, and Ethernet technologies. This role provides in-depth support across core transport, IP, Ethernet, and voice service infrastructures.
Key Responsibilities:
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Serve as the first line of defense for monitoring and managing core, distribution, last-mile, and customer-premise voice and data installations.
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Research and document remediation strategies, maintaining up-to-date knowledge of deployed technologies and their operational impact.
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Prioritize issue resolution in a 24/7 network operations environment, ensuring minimal disruption and swift response.
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Perform basic system administration, including troubleshooting, patch management, and scripting to automate recurring tasks.
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Act as an escalation point for technical issues from other internal teams, providing resolution and expertise as needed.
