Role Responsibilities:
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Monitor and troubleshoot distributed wireless infrastructure and next-gen mobile networks to ensure service continuity and adherence to operational standards.
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Respond to system alerts, performing Tier 1 and 2 troubleshooting to maintain uptime and performance.
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Manage and resolve service tickets, documenting incidents and resolutions within internal systems.
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Analyze system metrics and alarm trends to recommend performance improvements.
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Remotely support field personnel with technical troubleshooting and configuration guidance.
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Maintain accurate records of network hardware and ensure monitoring systems reflect current configurations.
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Coordinate with third-party vendors and manufacturers for hardware support and issue resolution.
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Maintain security at key network interfaces, including firewall configurations and network entry points.
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Provide training and mentorship to regional team members on incident response and platform usage.
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Manage returns and replacements for failed equipment and oversee spares tracking.
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Support asset inventory efforts and ensure all hardware is tracked and maintained.
Core Skills:
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Willingness to travel up to ~15% as needed.
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High attention to detail and a strong sense of ownership over deliverables.
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Strong written and verbal communication, with a collaborative, mentoring mindset.
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Proven hands-on experience diagnosing wireless and network system issues in both office and field environments.
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Proficiency with software tools including Microsoft platforms, Visio, and wireless infrastructure design software (e.g., iBwave or similar).
Experience Requirements:
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4+ years in RF system monitoring, DAS or small cell operations, and wireless infrastructure troubleshooting.
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Familiarity with fiber infrastructure, passive in-building systems, and wireless LANs.
Education/Certifications:
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Relevant technical certifications such as A+, Network+, Security+, Server+, or a comparable degree are desirable.
Preferred Background:
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Experience using network performance and diagnostic tools.
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Understanding of RF testing techniques and tools.
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Formal training or certifications from distributed network equipment manufacturers.
