We’re hiring on behalf of our client, an innovative company in the automotive and outdoor adventure space, for a Project Manager focused on operations and technical process management. This role is ideal for someone who thrives on building scalable systems and driving operational excellence in a high-growth environment.
What You’ll Do
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Manage and execute operational projects across multiple teams.
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Design and implement scalable business processes and standards to support growth.
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Oversee technical operations, including troubleshooting and resolving complex product mechanics (vehicle electronics, mechanical systems).
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Utilize CRM/helpdesk platforms (Zendesk, Salesforce Service Cloud) for case management and reporting.
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Develop technical documentation and internal process guidelines.
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Collaborate with cross-functional teams to ensure alignment and timely project delivery.
Required Qualifications
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1–3 years proven experience in project management.
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4+ years in technical operations and process management roles.
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Strong technical aptitude for understanding and explaining complex systems.
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Expert proficiency with CRM/helpdesk tools (Zendesk, Salesforce Service Cloud).
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Demonstrated ability to lead projects and drive operational improvements.
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Exceptional written and verbal communication skills.
Preferred Qualifications
- Experience in automotive, 4×4, outdoor gear, or adventure travel industries.
- Background with automotive OEM / Parts Distributor (service, technical, accessories & parts).
- Familiarity with inventory management and logistics software.
- Experience developing internal technical training programs.
- Bachelor’s degree in Business, Operations Management, or related technical field.
- Willingness to travel frequently.
- Multilingual skills (English / Chinese / Japanese / Korean) are a plus.
Comp/Benefits
- 40 – 45/hr
- 15 days of PTO
- FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met.
