Job ID: 50904
Location: Chester, South Carolina
Employment Type: Direct Hire
Last Updated: 0 days ago
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One of our top clients is looking for a Retention and Financial Services Manager to add to rapidly growing organization with a strong pulse on their company culture. We are looking for a leader who has a passion for peer-to-peer mentorship, coaching and skill development. You will lead a team of 7 individuals while driving customer retention, analyzing billing and disconnect data, and developing strategies to reduce churn and increase revenue. You will have an opportunity to make an impact by assessing the team, developing and implementing new ideas to grow. This is a permanent opportunity with great benefits and exposure to the C-Suite with long term growth potential. The ideal candidate has proven leadership experience and professionalism to interact and present to the CEO. Your location should be within commute distance to the Charlotte Metro region.
 
 
Description
  • Lead and develop a team of 7 representatives to meet/exceed retention goals
  • Analyze churn trends and implement effective save strategies
  • Monitor team performance, coach for improvement, and conduct regular one-on-ones
  • Oversee customer account reviews and retention-related service adjustments
  • Recruit, train, and onboard new team members
  • Prepare staffing schedules and analyze productivity metrics
  • Address escalated customer issues and ensure service quality
  • Compile and deliver performance and productivity reports
  • Utilize strong analytical and Excel skills to develop and present monthly reports to the executive team, including trend insights, action plans, and competitive analysis
 
Qualifications:
  • Associate degree or equivalent experience
  • 2–4 years in telecommunications retention or financial services required
  • Previous experience providing leadership and guidance to team members, fostering a culture of continuous improvement.
  • Strong leadership, communication, and data analysis skills
  • Proficiency in Microsoft Office and CRM/order entry systems
  • Must meet WFH requirements (high-speed internet, quiet workspace). Equipment provided.
  • Proficiency in Microsoft office platform (Word, Excel, Power Point, etc.)
  • Strong oral and written communication skills.
  • Ability to accurately interpret information and to prepare reports accordingly.
  • Ability to communicate with team members, customers, co-workers, and various business contacts in a professional and courteous manner.
 
Compensation & Benefits Overview
  • 55-75k base plus bonus opportunity
  • Medical
  • Dental
  • Life Insurance
  • Vision Coverage
  • 401K with match
  • Vacation/PTO
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