Job ID: 51089
Location: Timonium, Maryland
Employment Type: Contract to Hire
Last Updated: 4 days ago
Responsibilities:
- Serve as a primary point of contact for service requests across 3 company locations.
- Assess the service needs of customers and connect them with resources.
- Schedule daily work for technicians and coordinate services with customers and subcontractors.
- Communicate daily priorities with service and operational teams.
- Accurately create, track, and close service tickets on time, ensuring all service details, documentation, and technician hours are properly updated.
- Update and review work-in-progress (WIP) reports regularly.
- Establish and strengthen relationships with customers and vendors.
- Conduct Customer Satisfaction Surveys upon job completion to ensure quality standards are met, gather feedback, and address or escalate any outstanding issues.
- Create reports and ensure KPI’s are met.
- Provide timely responses to phone calls and email inquiries.
- Assist with inventory and repair intake as needed.
- Maintain a positive, productive, and safe work environment.
- Perform additional job duties as assigned.
- 1-3 years of industry experience or related customer service experience.
- Previous administrative experience preferred.
- Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel.
- Excellent customer service and problem-solving skills.
- High-quality organizational skills.
- The ability to work well under deadlines and to multitask.
- Excellent verbal and written communication skills.
- Excellent critical thinking and problem-solving skills.
- Schedule Mon – Fri 7:30 AM to 4:#0 PM
- Temp-to-perm
- Pay starting at $22hr
- Full benefits once hired on permanently
