Job ID: 51265
Location: Greenville , South Carolina
Employment Type: Direct Hire
Last Updated: 1 days ago
We’re seeking a Support Analyst with strong technical troubleshooting, SQL skills, and a customer-focused mindset. This role is ideal for someone who enjoys digging into problems, writing SQL queries, and supporting business-critical applications in a collaborative, agile environment.
Responsibilities:
- Provide Tier 1 application and software support, responding to client requests and resolving technical issues.
- Write and troubleshoot SQL and T-SQL queries, stored procedures, views, and functions to analyze and resolve system problems.
- Collaborate with internal software engineers and QA to investigate root causes and develop effective solutions.
- Maintain detailed documentation in the ticketing system and ensure timely follow-up with clients.
- Travel occasionally (1–2 times per year, possibly more) to client sites for software implementation or training support.
Requirements:
- Minimum 2 years of hands-on SQL and T-SQL experience, including query writing and data analysis.
- 2–4 years of software or hardware support experience in a customer-facing role.
- Strong problem-solving skills and ability to work independently in a smaller, agile environment.
- Excellent communication and customer service skills.
- Experience with Redmine or similar ticketing systems preferred; SSRS report modification a plus.
