Job ID: 51672
Location: Simpsonville, South Carolina
Employment Type: Contract to Hire
Last Updated: 1 days ago
This is a Temp-to-Hire position. Prior experience in a retail banking environment is highly preferred.
Responsibilities:
- Provide exceptional member service during every interaction, ensuring a positive experience for all members.
- Accept cash and checks for deposit or loan payments; disburse funds for withdrawals via cash or check.
- Accurately process all monetary transactions.
- Sell money orders and official checks.
- Handle debit card inquiries, limit increase requests, card reorders, and dispute processing.
- Assist with night drop processing, incoming mail, wire requests, and member check orders.
- Support incoming phone calls, website inquiries, and general mail correspondence.
- Help scan and maintain member files; process returned mail and ensure documentation is accurate and timely.
- Process ACH setups, repayments, and stop-payment requests accurately and efficiently.
- Participate in branch opening and closing duties.
- Assist with negative balance, dormant account, and account maintenance workflows.
- Support branch teams and leadership on special projects and operational tasks as needed.
- Assist with backup duties and distribution of daily work, including overtime when required.
- Strong member service skills with the ability to build positive relationships.
- Excellent interpersonal, verbal, and written communication abilities.
- Prior retail banking or cash-handling experience is preferred.
- Previous branch experience in both sales and service is a plus.
- Ability to multitask, prioritize responsibilities, and manage time effectively.
- Strong research, analytical, and problem-solving skills.
- Proficiency in Microsoft Office Suite.
- Ability to work independently while contributing to a team-focused environment.
- $16-19/hour
- Temp-to-Hire
- FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met.
