Job ID: 50466
Location: Greenville, South Carolina
Employment Type: Contract
Last Updated: 1 days ago
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Role Summary:
Join a small support team handling high volumes of inbound technical requests. The position focuses primarily on hands-on break/fix/install and troubleshooting.

  • Previous experience working as a field tech or PC Tech. Truly need a Field Service Tech.
  • Break/fix and troubleshooting experience with PCs, laptops, printers, chrome books, etc.
  • Experience documenting tickets and resolutions
Day to Day:
  • Acting as a field tech and ensuring all hardware/systems are working
  • Travelling to different locations with specific hardware/systems related tasks to be completed
  • Acting in a customer-service oriented manner when working with team and users
  • Imaging of PCs
  • Documenting tasks and projects in a ticketing system
Environment & Tools:
  • Windows-based ecosystem
  • Uses traditional Microsoft Office suite (not cloud-based)
  • Experience with ticketing tools (especially systems similar to Heat or Remedy) is highly valued
  • Support includes staff-facing tools such as educational systems and enterprise software
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