Job ID: 52866
Location: Columbia, South Carolina
Employment Type: Direct Hire
Last Updated: 1 days ago
Responsibilities
- Serve as the primary contact for a caseload of clients, maintaining clear and consistent communication throughout the process
- Guide clients step-by-step through their benefits journey, ensuring they understand requirements and next steps
- Organize and manage case files, documentation, and timelines with a high level of accuracy
- Collaborate with internal team members to keep cases progressing efficiently
- Track updates and maintain detailed records within internal systems
- Support the preparation and submission of necessary paperwork and documentation
- Stay informed on relevant processes, guidelines, and regulatory updates
- Deliver compassionate, responsive support to clients who may be navigating complex or stressful situations
Qualifications
- 1–3 years of experience in a customer-facing, administrative, or support role
- Strong communication skills, both written and verbal
- Proven ability to manage multiple tasks and priorities in a deadline-driven environment
- High attention to detail and strong organizational skills
- Ability to learn new systems, workflows, and subject matter quickly
- Experience in a legal, claims, healthcare, or similar administrative environment (preferred)
- Experience working with CRM or case management systems (preferred)
- Military background or familiarity working with veteran populations (preferred)
Compensation & Benefits
- Salary range based on experience: $40,000 – $65,000
- PTO, Health Insurance, 401k + match
