Sales Coordinator

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Job ID: 52870
Location: Melrose Park, Illinois
Employment Type: Direct Hire
Last Updated: 1 days ago
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We are seeking a professional Sales Coordinator to join a growing team in Melrose Park, IL. This is a full time, permanent/direct hire position with full benefits. The ideal candidate will have previous experience in a support role within a manufacturing setting and will have strong ERP system experience.

Job Description:

  • Respond to customer inquiries regarding order status, product availability, shipping schedules, invoices, and other order-related questions
  • Address customer concerns and complaints
  • Monitor shipments and collaborate with logistics providers to investigate and resolve delivery delays
  • Track and follow up on outstanding issues to ensure timely resolution and customer satisfaction
  • Gather and communicate customer feedback to internal teams
  • Prepare and distribute customer quotations as requested
  • Maintain accurate customer records, documentation, correspondence, and order activity within the ERP system
  • Collaborate with several internal teams to support successful order execution
  • Coordinate customer requests for engineering drawings, product samples, certifications, technical data sheets, compliance documentation, and related materials
  • Participate in daily production meetings, and share relevant information with the Parts Sales Coordinator team
  • Monitor open orders and delivery schedules, providing status updates and Open Order Reports to customers when requested
  • Support departmental projects, special assignments, and continuous improvement initiatives
Qualifications:
  • High school diploma or equivalent (Required)
  • Manufacturing experience (Strongly Preferred)
  • 2 years of experience in customer service, sales support, order management, sales coordination, or a related role
  • Strong attention to detail
  • Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, Word, and PowerPoint
  • Experience using ERP and CRM systems
Hours:
  • Monday to Friday (8am to 5pm)
  • 100% ONSITE
Compensation & Benefits:
  • $24-$27 hourly
  • Medical, Dental, Vision
  • Retirement Plan
  • PTO
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