Job ID: 53193
Location: Greenville, South Carolina
Employment Type: Direct Hire
Last Updated: 1 days ago
Our client is seeking a Performance Manager to oversee the performance and accountability of a portfolio of external legal service providers. A strong contender for this position will have all of the following: advanced proficiency with Excel (think pivot tables), an analytical/big-picture mindset, the ability to have hard coaching conversations with vendors, and the ability to work in a job that involves constant pivoting and changing priorities.
Responsibilities
- Work closely with a portfolio of law firms, who are the service providers to this company in dealing with financial collections
- Analyze scorecards, KPIs, metrics, and performance reports to identify trends and opportunities for improvement
- Utilize Excel and reporting tools to organize, filter, analyze, and present data
- Serve as the primary point of contact for assigned external partners
- Investigate operational issues and escalations, determining root causes and coordinating solutions
- Monitor partner compliance
- Develop and track corrective action plans for underperforming partners
- Document performance discussions, action items, and follow-up activities
- Adapt quickly to changing priorities and evolving business needs
- Travel periodically for partner site visits, industry meetings, and conferences as needed (2-3 times a year or so)
Qualifications
- High school diploma required, Bachelor’s degree preferred
- Advanced attention to detail with data accuracy
- Intermediate to advanced Microsoft Excel skills, including filtering, reporting, and pivot tables
- Experience working with performance metrics, reporting, scorecards, or operational analytics great
- Ability to interpret data and translate findings into actionable recommendations
- Proven ability to manage multiple priorities in a deadline-driven environment
- Experience managing external partners, vendors, clients, or business relationships preferred
- Ability to hold stakeholders accountable while maintaining positive professional relationships
- Demonstrated initiative, ownership, and proactive follow-through
- Comfortable handling difficult conversations and performance-related discussions
- Experience within legal services, collections, financial services, compliance, or a related industry is a plus
- Strong adaptability and comfort working in a fast-changing environment
- Able to travel by air on occasion throughout the year (2-3 times or so)
Compensation & Benefits
- $48-$50k/year base, plus profit sharing opportunity
- Hybrid work schedule with three days in office and two days remote
- Profit Sharing program with quarterly payouts
- Health Benefits & 401k
- 11 Paid Holidays & additional PTO
