Job ID: 53429
Location: Fort Mill, South Carolina
Employment Type: Contract
Last Updated: 0 days ago
We are seeking a detail-oriented Customer Order Specialist to support order processing, customer communication, and logistics activities for a busy operations team. This role is ideal for someone who is comfortable working in ERP and e-commerce systems, managing detailed order information, and coordinating with customers and transportation partners. Strong attention to detail, organization, and follow-through are essential.
**This is a temporary position for 6+ months.**
DETAILS/DUTIES
- Process customer orders through electronic file uploads into an ERP system
- Review order information for accuracy and make requested customer adjustments
- Verify that all required order and distribution-related fields are complete
- Maintain customer order information through an online customer portal
- Upload order confirmations, invoices, and shipment tracking information
- Prepare and provide weekly customer open-order reports
- Track purchase orders and maintain accurate information in the ERP system
- Assist with new part setup, including items requiring pricing requests
- Support urgent orders and direct-to-customer shipments
- Assist with customer credits and related documentation
- Coordinate customer product returns and return authorizations
- Communicate with freight forwarding and transportation providers after shipments are booked
- Work closely with internal teams and customers to resolve order or shipment discrepancies
QUALIFICATIONS
- Previous experience in customer service, order management, sales support, logistics, or a similar administrative role
- Experience working with an ERP or order management system preferred
- Strong data-entry skills with excellent attention to accuracy
- Comfortable working with online customer portals and electronic order documentation
- Ability to manage multiple orders, deadlines, and customer requests simultaneously
- Strong written and verbal communication skills
- Ability to communicate effectively with customers, internal teams, and freight providers
- Dependable, organized, and proactive in following orders through completion
- Ability to successfully complete required pre-employment screening
- Comfortable doing a temporary position for 6+ months
PAY/BENEFITS
- $25 to $27 per hour
- Monday through Friday
- 8:00 AM to 5:00 PM
- One-hour lunch
- On-site position in the Fort Mill, South Carolina area
- Drug screening and background check required
- 6+ month contract
- FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met
