Job ID: 50129
Location: Greenville, South Carolina
Employment Type: Direct Hire
Last Updated: 4 days ago
Experience in client services or relationship management like account management is highly preferred.
Responsibilities:
- Analyze trends to identify areas of success and improvement across client segments.
- Translate client expectations and performance results into actionable insights.
- Monitor variances at product, state, or client level; deliver data in clear, usable formats.
- Escalate client feedback or operational issues to appropriate stakeholders.
- Serve as primary contact for assigned clients, maintaining daily communication.
- Lead performance reviews and represent the company at meetings and events.
- Guide client growth through strategic discussion and performance evaluation.
- Manage challenging situations with professionalism and adaptability.
- Act as liaison between clients and internal teams to align performance goals.
- Ensure internal processes align with client expectations and are clearly communicated.
- Support and follow up on interdepartmental tasks beyond daily scope.
- Participate in process improvement initiatives and team meetings.
- Mentor and guide direct reports; set goals to support their professional growth.
- Ensure clarity of roles and accountability within the team.
- High school diploma required; bachelor’s degree preferred.
- Preferred background in client or firm management, accounts receivable, or consumer finance.
- Proficient in Microsoft Office Suite; strong data analysis and reporting skills.
- Excellent written and verbal communication.
- Strong relationship management and presentation skills.
- High attention to detail, time management, and adaptability.
- Creative problem-solving and process improvement mindset.
- Self-motivated and results-driven.
- $50,000-52,000 salary
- Quarterly bonus structure (ranging from $2-6k each quarter)
