Collections Agent

We are seeking driven and professional Collections Agents to join a growing financial services organization. This position focuses on helping consumers resolve delinquent accounts through inbound and outbound phone communication, payment negotiations, settlement discussions, dispute resolution, and account follow-up.

Key Responsibilities

• Contact consumers regarding delinquent accounts through inbound and outbound phone calls
• Negotiate payment arrangements, settlements, and account resolution options
• Resolve disputes and account inquiries while maintaining compliance standards
• Accurately document all account activity and consumer interactions
• Follow all federal, state, and company collection guidelines
• Maintain productivity and quality metrics, including:
  • Call activity
  • Conversion rates
  • Kept payment rates
  • Dollars collected
  • System utilization
  • Call quality scores
• Build rapport with consumers while driving account resolution
• Work in a high-volume phone environment, spending 90%+ of the workday actively managing accounts

Qualifications

• High school diploma or equivalent required
• Previous collections experience strongly preferred
• Experience in call center, sales, account resolution, or negotiation-based roles preferred
• Strong verbal communication and active listening skills
• Ability to handle objections and negotiate effectively
• Proficiency with computers and multiple software systems
• Strong attention to detail and documentation skills
• Bilingual candidates are highly encouraged to apply

Ideal Candidate

• Proven collections success
• Strong negotiation and persuasion skills
• Goal-oriented and performance-driven mindset
• Professionalism and resilience in challenging conversations
• Consistent achievement of productivity or sales metrics
• Experience handling escalations or complex customer situations
• Leadership potential for future advancement opportunities

• Complex account management
• Escalation handling
• Additional communication channels such as email, chat, and text support
• Increased decision-making responsibilities

Pre-Employment Requirements

• Background check
• Drug screening
• Successful completion of all pre-employment screening requirements prior to start date