Job ID: 50088
Location: Spartanburg, South Carolina
Employment Type: Direct Hire
Last Updated: 1 days ago
Our client is looking for a Compliance Specialist to join their growing team in Spartanburg, SC. This position is full time with a hybrid work schedule.
Responsibilities:
- Responsible for researching and processing chargebacks in an accurate and timely manner
- Responsible for proactively addressing internal issues that are discovered during research to avoid future chargebacks
- Responsible for extracting and manipulating information, usually via Microsoft Excel, from our two systems to use for informational purposes
- Responsible for managing and prioritizing the deduction aging report for assigned customers
- Responsible for proactively retrieving customer’s debit memo either from their website or by phone
- Responsible for working to keep pending chargebacks and aging invoices to a minimum
- Responsible for communicating departmental issues as they arise and at the quarterly cross functional meeting
- Responsible for meeting or exceeding 33% overall collection rate on rebills for assigned customers
- Responsible for advising management of issues that are not getting resolved
- Responsible for reviewing aged invoices and chargebacks disputed by the Factor and contacting the collector at the Factor to initiate a resolution
- Responsible for coordinating problem resolution with our customers, sales representatives, customer service, operations and other internal/external contacts as required
- Responsible for proactively performing collection efforts to secure payments, to include sending statements and letters and making verbal contact with customers.
- Conferring with customers and collectors via telephone to determine reason for overdue payment, review of sales terms and conditions, service issues, etc.
- Responsible for advising management if customers do not respond favorably
- Responsible for completion of all assigned tasks on time
- Maintain a professional, courteous, motivational and enthusiastic style
- Maintain a clean and organized work environment
- Maintain timely and consistent communication
Qualifications:
- Compliance experience preferred
- Experience with payment processing
- Strong knowledge Microsoft Excel
Benefits:
- Mon – Fri, full-time schedule
- Hourly pay $21/hr
- Permanent opportunity with full health benefits along with holiday pay, sick time, and vacation
