Operations/Systems Coordinator

Overview:
We are hiring an organized, detail-oriented Operations/Systems Coordinator to support the onboarding, training, systems, and day-to-day coordination of a growing, multi-location business network. This role plays a critical behind-the-scenes function, ensuring processes, documentation, schedules, and systems remain accurate, organized, and moving forward.

This position is ideal for someone who enjoys structure, thrives in coordination-heavy environments, and is comfortable working across multiple teams, vendors, and stakeholders. You’ll act as a central point of organization, helping connect people, processes, and systems.

Note: This is an on-site role requiring close collaboration with the internal team.

Qualifications:

• 2–8 years of professional business, operations, coordination, or administrative experience
• Experienced power user for Delightree or related tools
• Exceptionally organized with strong attention to detail
• Comfortable managing multiple workstreams and shifting priorities
• Strong written and verbal communication skills
• Tech-savvy; able to learn new software quickly and navigate systems confidently
• Strong proficiency with spreadsheets and basic data tracking
• Reliable, accountable, and proactive with follow-through

Key Responsibilities

Systems & Documentation Support

• Serve as a primary user for internal onboarding, training, and project management platforms
• Maintain organized documentation, SOPs, training materials, and version control
• Upload, update, and manage written and video-based resources

Training & Onboarding Coordination

• Coordinate onboarding timelines, calendars, meetings, and training sessions
• Support live and virtual training logistics
• Attend selected trainings to stay aligned on processes and system updates

Cross-Functional & Vendor Coordination

• Act as a liaison between internal teams, external partners, and franchise locations
• Track orders, timelines, deliverables, and follow-ups
• Support issue resolution and ensure clear communication across parties

Administrative & Operational Support

• Help coordinate internal and external events, meetings, and workshops
• Track onboarding progress and key operational metrics
• Support post-agreement activities, documentation tracking, and internal handoffs

Data & Reporting

• Maintain accurate records and reporting related to onboarding and operational activities
• Update tracking dashboards and provide regular status updates
• Identify gaps, inconsistencies, or process improvement opportunities