Job ID: 52706
Location: Urbana , Illinois
Employment Type: Contract to Hire
Last Updated: 0 days ago
Hours: Monday–Friday, 8:00 AM–5:00 PM CST
Temp-to-Hire
$15–$17 per hour
Reports to: Regional Operations Manager
Position Summary
We are seeking a Customer Service Specialist to support a fast-paced operations team in Urbana, IL. This role serves as a key operational and customer-facing position, responsible for ensuring excellent service delivery, efficient inventory and repair processing, and accurate billing and administrative support. This is a fully onsite position supporting regional operations across multiple states.
Key Responsibilities
Customer Service & Front Office Support
- Serve as the first point of contact for customers, vendors, and visitors
- Answer and route phone calls; assist walk-in customers
- Maintain accurate customer contact records and build strong relationships
- Receive and process shipments from vendors and internal locations
- Update purchase orders in ERP systems (Ormandy/NetSuite)
- Conduct quarterly inventory counts and monitor stock levels
- Stage, track, and ship products for sales and service teams
- Create service orders for incoming equipment repairs
- Coordinate repairs with third-party depots or manufacturers
- Track repairs through completion and return equipment to customers
- Invoice all sales and service orders within two business days
- Monitor Work-in-Progress (WIP) reports and billing queues daily
- Upload invoices to customer portals as required
- Generate and maintain operational reports (aging, WIP, open purchase orders)
- Process customer credit card payments
- Maintain accurate collections notes in ERP systems
- Send customer payments (checks) to lockbox weekly
- Support contract renewals and equipment record updates
- Ensure accurate service ticket documentation and closure
- Collaborate with internal teams to align on daily priorities
- Promote a safe, organized, and productive work environment
- Perform additional operational duties as needed
Required:
- 2–4 years of experience in customer operations or related areas:
- Customer service
- Inventory or shipping/receiving
- AP/AR or billing
- Sales support or repair coordination
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong written and verbal communication skills
- Highly organized, detail-oriented, and able to multitask
- Ability to work independently in a fast-paced environment
- High level of integrity and discretion with confidential information
- Experience in an office or operations support environment
- Familiarity with ERP systems (e.g., NetSuite, Ormandy)
- Full-time onsite role (Monday–Friday, standard business hours)
- Regular sitting, standing, walking, and computer use
- Occasional lifting (up to 15 lbs) and equipment handling
- FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met
