Job ID: 52969
Location: Columbia, South Carolina
Employment Type: Direct Hire
Last Updated: 0 days ago
Responsibilities:
- Maintain accurate homeowner and association records within the property management system.
- Enter and update homeowner account information, payments, assessments, and collection notes.
- Prepare reports related to homeowner accounts and collections activity.
- Monitor delinquent homeowner accounts and collection status.
- Generate and distribute collection notices, demand letters, and related communications.
- Coordinate collection efforts in accordance with HOA governing documents and company procedures.
- Track payment arrangements and ensure timely follow-up on outstanding balances.
- Assist with lien, attorney referral, and collection processes when applicable.
- Communicate with homeowners regarding account balances, payment plans, and collection matters.
- Work directly with HOA Board members and Community Managers to discuss delinquent accounts and collection strategies.
- Provide professional and courteous responses to homeowner inquiries regarding assessments and outstanding balances.
- Assist in identifying and recommending solutions to resolve collection issues.
- Assist with special projects and administrative tasks as assigned.
- Support Community Managers and leadership team with collection-related reporting and follow-up.
- High School diploma or equivalent
- Experience in property or HOA management a plus
- Experience in collections a plus
- Proficiency in Quick books and Microsoft Office Suite, particularly Excel
- Excellent organizational and time management skills
- Strong communication and interpersonal skills
- Ability to work independently and collaboratively within a team
- $40,000 – $42,000/yr
