Job ID: 53638
Location: Greenville, South Carolina
Employment Type: Direct Hire
Last Updated: 1 days ago
Responsibilities:
- Accurately enter and manage customer orders, purchase orders, pricing, quantities, shipping information, and related account data within company systems
- Review incoming order requests for completeness and resolve discrepancies before processing
- Maintain organized order records, documentation, status updates, and communications to ensure seamless account management
- Coordinate order acknowledgments, proofs, revisions, shipment tracking, delivery updates, and billing handoffs
- Support customer programs through order follow-up, product research, sample requests, online store support, and general account administration
- Communicate professionally with customers and vendor partners regarding order status, production schedules, inventory availability, shipping updates, and issue resolution
- Monitor active orders and proactively identify potential delays, discrepancies, or risks while escalating concerns appropriately
- Assist with preparing quotes, presentations, product recommendations, and other client-facing materials
- Collaborate with cross-functional teams including sales, operations, customer service, warehouse, and accounting to ensure timely execution of customer commitments
- Contribute ideas for process improvements that enhance efficiency, accuracy, scalability, and customer satisfaction
- Bachelor’s degree or equivalent combination of education and relevant experience.
- 3-5 years of professional experience in account coordination, customer service, sales support, order management, project coordination, operations, or a related field
- Experience working with ERP, CRM, order management, or other business systems requiring data accuracy and process management.
- Proficiency with Microsoft Outlook, Excel, and Word
- Strong organizational skills with exceptional attention to detail
- Excellent written and verbal communication skills with a customer-focused approach
- Ability to manage multiple priorities, adapt to changing demands, and maintain accuracy in a fast-paced environment
- Experience within promotional products, branded merchandise, apparel, print, fulfillment, distribution, or e-commerce environments (Preferred)
- Monday – Friday (8am to 5pm)
- HYBRID schedule after 90 days and training
- $60,000-$65,000
- 5-10% annual incentive based on individual performance metrics
- Hybrid work schedule after initial onboarding period, with a blend of in-office and remote work
- 401(k) plan with discretionary employer matching contributions
- Additional discretionary profit-sharing opportunities
- PTO
- Significant opportunities for professional growth, mentorship, and career advancement
