Job ID: 53544
Location: West Columbia, South Carolina
Employment Type: Direct Hire
Last Updated: 1 days ago
This is a Direct Hire position sitting fully on-site in West Columbia.
Responsibilities:
- Assist customers with account inquiries, transaction support, and financial distributions via phone, email, or chat
- Maintain a professional, compassionate, and positive attitude while resolving customer issues efficiently
- Collaborate with team members to improve service delivery and customer satisfaction
- Document customer interactions accurately and follow up on outstanding issues
- Continuously develop product knowledge and communication skills to provide the best support possible
Qualifications:
- Strong customer service personality with a service-minded, empathetic approach
- Banking or financial services experience (preferred but not mandatory)
- Excellent written and verbal communication skills
- Humble, down-to-earth attitude; and collaborative
- Ability to provide innovative solutions and support to customers
- $43,000-50,000 salaried
- Comprehensive benefits package including health, dental, and vision coverage
Schedule: Monday through Friday, 8am to 5pm
