About the Role:
Are you familiar with the loan application or servicing process from a customer service or branch-level perspective? Have you entered customer data into a loan origination system or supported customers applying for personal or small-dollar loans?
We are seeking a Loan Operations Support Associate to assist with validating software features used in small loan servicing. You’ll play a key role in reviewing how loan software supports real-world lending workflows — no formal testing experience is required, and training will be provided.
This is a great opportunity for someone with hands-on loan servicing or application experience looking to expand into back-office support or systems-related work.
Responsibilities:
- Review and test internal loan software features (training provided)
- Provide feedback on how well software processes reflect day-to-day loan workflows (applications, servicing, payments, approvals)
- Identify and report issues, inconsistencies, or gaps in system behavior
- Collaborate with loan operations teams to confirm the system aligns with actual lending practices
- Help document findings and recommend areas for improvement
Requirements:
- Experience using loan origination or servicing systems (entering customer/applicant data, managing payments, etc.)
- Familiarity with the full loan lifecycle: application, approval, disbursement, repayment
- Strong attention to detail and ability to recognize issues in business processes
- Solid communication skills and ability to collaborate with internal teams
- Basic proficiency with Microsoft Word, Excel, and Outlook
Who This Role is For:
- Loan Processor, Loan Officer Assistant, or Lending Support
- Customer Service Representative at a small-dollar lending company
- Title loan, installment loan, or payday loan associate
- Bank or credit union employee with loan input experience
