Job ID: 52854
Location: Wellford, South Carolina
Employment Type: Direct Hire
Last Updated: 0 days ago
A growing manufacturing organization in Wellford, SC is seeking a detail-oriented Customer Service Representative to support order management and client communications. This role is ideal for someone who thrives in a fast-paced environment and enjoys collaborating across departments to ensure a seamless customer experience. Strong Excel skills and a proactive approach to problem-solving will set you up for success.
Direct Hire position with benefits.
Responsibilities
- Manage customer orders throughout the full lifecycle, including entry, confirmation, updates, and delivery coordination
- Communicate proactively with customers regarding order status, timelines, and inquiries
- Partner with production, inventory, and scheduling to confirm availability and shipment dates
- Prepare and distribute order confirmations and follow-up communications
- Respond promptly to incoming calls, emails, and customer requests in a professional manner
- Maintain accurate customer records, documentation, and internal files
- Assist with organizing and maintaining shared documentation systems (e.g., SharePoint or similar tools)
- Coordinate transportation and logistics for outgoing shipments with carriers
- Support general administrative tasks and front office responsibilities, including greeting visitors and managing logs
- Contribute to improving department processes and overall efficiency
Qualifications
- 1+ year of customer service, administrative, or office support experience preferred (entry-level candidates with strong skills encouraged to apply)
- Proficiency in Microsoft Office, particularly Excel (pivot tables, lookups) and Outlook
- Experience with document management systems (e.g., SharePoint) is a plus
- Strong communication skills, both written and verbal
- Excellent organizational skills with strong attention to detail
- Ability to manage multiple priorities in a deadline-driven environment
- High school diploma required; associate degree preferred
Compensation & Benefits:
- $21–$25/hour
- Medical, dental, vision, short-term disability, and long-term disability coverage
- 401(k) program
- Paid time off
Schedule: Monday–Friday, 8:00 AM–5:00 PM, On-site
