Service Coordinator

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Job ID: 52827
Location: Troy, Michigan
Employment Type: Direct Hire
Last Updated: 1 days ago
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Service Coordinator
  • Troy, MI 48083 (Onsite)
  •  $60,000–$68,000 per year
  • Monday–Friday | 8:00 AM – 5:00 PM
  • Direct Hire + Full Benefits
Overview
We are seeking a Service Coordinator to support a high-priority role within a growing Security division. This position serves as the central point of coordination between customers, service teams, and internal stakeholders.
The ideal candidate is organized, detail-oriented, and customer-focused, with the ability to manage multiple priorities and communicate effectively across teams. Strong soft skills, professionalism, and ownership mentality are key to success in this role.
Responsibilities
  • Coordinate and schedule service calls based on customer needs
  • Monitor, prioritize, and manage service tickets for timely completion
  • Act as the primary point of contact for customers and internal teams
  • Collaborate with service managers, dispatch teams, and technicians
  • Assist with ordering materials and equipment for service work
  • Maintain and update service tickets in internal systems
  • Support preventative maintenance scheduling and contract coordination
  • Respond to customer inquiries and ensure a high level of service
  • Track service activity and assist in identifying process improvements
  • Maintain clear and consistent internal communication
Qualifications
  • 1–3+ years of experience in customer service, service coordination, or similar role
  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong problem-solving and critical thinking skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Experience with ticketing or scheduling systems preferred (training provided)
  • Ability to work independently and take ownership
  •  Security industry experience not required
  • Customer service and coordination experience highly valued
Work Environment
  • Fully onsite role in Troy, MI
  • No weekend work
  • Limited local travel (occasional meetings only)
Growth Opportunity
  • Reports directly to Service Manager
  • High-visibility role within a growing team
  • Opportunity for advancement into leadership over time
Interview Process
  • 30-minute virtual interview with Hiring Manager
  • Final interview with senior leadership
  • Fast hiring process
Benefits
  • Medical, Dental, Vision
  • 401(k)
  • PTO & Paid Holidays
  • Education incentives
  • Military-friendly employer

 
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