Job ID: 52296
Location: Duncan, South Carolina
Employment Type: Contract to Hire
Last Updated: 1 days ago
We are expanding our IT Support team and looking for a Service Desk Technician who brings strong customer service, dependable troubleshooting skills, and a team-first mindset. This role supports our corporate offices and manufacturing plants, providing hands-on assistance to ~3,000 users. This is an 8-month contract-to-hire position.
We’re shifting our IT culture toward high-quality service, trust-building, and solving issues right the first time. If you enjoy helping people, communicating clearly, and taking ownership of your work, you’ll thrive here.
Responsibilities:
- Provide hands-on end-user support: walk-up, email, phone, and onsite assistance
- Own tickets from start to finish — clear communication, strong documentation, validated fixes
- Troubleshoot Windows devices, Microsoft 365, Lenovo hardware, Citrix, and access issues
- Support new user setup, permissions/access, and general hardware needs
- Identify recurring issues and help create repeatable solutions
- Occasionally assist global teams during holiday periods (no formal on-call rotation)
Tech Environment:
- Windows, Microsoft 365, Citrix
- Basic networking / OSI model
- Windows, MacOS, Android
- Access control systems
- ServiceNow (preferred)
- Lenovo hardware (laptops, peripherals)
What Makes You a Great Fit:
- Excellent customer service skills — patient, clear, and user-focused
- Coachable, team-oriented, and excited to build trust with employees
- Comfortable working in a fast-paced, walk-up heavy support environment
- Strong troubleshooting fundamentals + willingness to learn new systems
Preferred Background:
- 2–3 years in help desk, service desk, or desktop support
- MSP experience is a strong plus
- Certifications helpful but not required: A+, Network+, Security+
Comp: $25-32/hr.
