FGP’s First Annual NPS Survey Results

At the end of 2024, we completed an NPS survey with the goal of understanding how our clients experience our services at FGP across staffing, sales, executive search, and HR consulting.  

We are excited to share that the results of our NPS surveys across business lines were overwhelmingly positive, which is a testament to the hard work of our teams and their leaders. 

It’s important to give context to our team’s scores, knowing they far surpass the industry’s standard. In 2023, the average NPS for HR service providers was 46, according to ClearlyRated. For the staffing and recruiting industry specifically, the average net promoter score was 36 in 2023, and candidates who were placed in new roles reported an NPS score of 30.

At FGP, our teams take the time to understand our clients’ needs, and as a company, our goal is always to provide our clients with thoughtful and effective talent solutions to help them build their business. Whether that is through a temp-to-hire candidate or a full compensation audit, our teams are here to help.  

We are grateful for the opportunity to hear from our clients and candidates, allowing us to capture feedback to help us improve our processes and enhance our customer experience. We are excited to implement our NPS survey process annually for clients, with the ongoing opportunity for candidates to give real-time feedback through Great Recruiters.